A story of poor customer service. The car has been booked in for a week, and this morning I drive down to the garage. It's a 40 minute drive. There is a local Ford dealer, but it's still under warranty so I took it to the original dealer. I hand the letter from Ford over, with the keys, and sit down with the laptop. A 20 minute wait ensues, when someone wanders over - "Sorry, we haven't got the part". Great. An 11am appointment and you didn't think to ring me. I love wasting my time. And it's not as if it's hard to get hold of - the car is rebooked and they said the part "will be here from tomorrow". Sigh.