I was in B&Q this afternoon, looking for a tester pot of paint and discovered how incredibly stupid their system is. It used to be that all of the Dulux paint was in one aisle, the Crown stuff in another and so on. But now they've grouped things together, so I spent 10 minutes trying to find the an entire range of Dulux paints. In a very unmanly manner I actually asked or help, to be told "that's two rows over sir". So instead of going to a single place to find all of the colours from one manufacturer, I now have to walk along all of the aisles; there's no indication of which ranges are in which aisles, so it's pretty much a guess situation, especially as there also seems to be little logic applied. I was after one of the natural range, which is alongside all of the white paint, while the off-whites and hints of whites are in another aisle.
We all know I'm a grumpy old man, but did anyone at B&Q actually try and think like a customer? And while we're on the subject, when is Tesco's going to finish its building work; I can't find a bloody thing in there.