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April 2007 Entries
When Technology Goes Wrong, Part 2

So a nice communication from Amazon today about my missing order. Actually I lie, the mail wasn't nice, essentially blaming me, saying that the delivery times are only an estimate and I should check with my neighbour. It then gave the address of where they delivered the items to; not me, not my neighbour, not even a town remotely close to me. What's interesting is that this was a split order; even though I said deliver the items all at once, they delivered one item first, then proceded to lose the plot. Quite clearly they didn't really read my mail, nor investigate the problem. Sigh.

posted @ Wednesday, April 18, 2007 11:50 AM | Feedback (1)
When Technology Goes Wrong

A week or so ago I bought a few CDs from Amazon; one item came, the others are due for delivery, possibly tomorrow. Or possibly not at all. The Amazon ordering system is great and usually works well, but today I received two emails from it: the first saying they'd received back the items I wanted a refund for and the second detailing the items and the amount they'd refunded to my credit card. So, who has got these items? If Amazon have got them, then how have they processed a refund when I haven't got a refund number? I certainly haven't received them, nor have I rejected the delivery or sent them back. The order still shows as dispatched. Which bit of their order system has gone wrong?

posted @ Tuesday, April 17, 2007 6:17 PM | Feedback (0)