Banks are quite possibly the least customer oriented organisations, not matter what their advertising tells you. I hate the whole money transfer process that takes 3 days, but it's even worse today. I've just tried to transfer some money from my company account and the online system kept telling me "please pick a valid date" or "please pick a valid working day". I've just missed the deadline for today's transfer, because obviously no one wants to transfer money after 4pm, but I now find that the standard transfer won't work until Tuesday, because it's Easter. That's right, a fully automated banking system, with online access, can't work because staff aren't available. No matter that I have funds or it's a payment I've made before, it can't be done for another four days; and then it'll take three days to actually transfer. Sigh.